Policy Guidelines

Policy Guidelines for Marvelous Holidays Online Booking Platform

Reservation Policy:	Guests have the convenience of booking accommodations through our intuitive online platform. Booking deposits may be necessary, contingent upon the property and booking conditions. Modifications to reservations are permissible within a designated timeframe, subject to availability.
Complimentary Services:	We are solely responsible for providing accommodation for the specified number of guests within the selected time frame at the time of booking.
Paid Services:	Any additional services beyond accommodation, such as laundry, transportation, dining, gym access, or car rental, will incur charges as determined by the hotel.
Cancellation Policy:	Guests can cancel bookings without penalty within 72 hours of the reservation. To cancel a booking, users must log in with their credentials, navigate to “My Bookings,” and select the “Cancel Booking” option. A cancellation form will then appear, requiring details such as the booking date and cancellation reason.
No-Show Policy:	If guests fail to show up without cancelling, they may incur a fee equivalent to one night’s stay. No charges will be applied if the client does not show up on the day of reservation.
Payment Policy:	We accept major credit cards and online payment gateways for bookings. Charges will be made in the currency specified during the booking process. Payment is typically collected at the time of booking, depending on the accommodation provider’s policy.
Price Transparency:	Guarantee that the prices displayed on the platform are accurate and transparent. All fees, taxes, and other charges should be clearly stated upfront to avoid any unexpected costs for the guests.
Privacy Policy:	We prioritize the confidentiality of personal and payment information, ensuring that our guests’ data is safeguarded at all times. Our data collection, usage, and storage practices are transparently outlined, providing clarity on how information is handled. Collected data will be exclusively utilized by our platform and will not be shared with any external parties. It will solely be utilized for purposes such as sharing promotions or discount offers, with the assurance that guest privacy remains uncompromised. We uphold strict privacy measures, ensuring that no third party can access the information provided by guests, thus respecting their privacy and maintaining confidentiality.
Check-in/Check-out Policy:	Check-in and check-out times are set from 12:00 PM to 12:00 PM. Guests may be asked to present identification such as a CNIC or passport upon check-in. In case of late check-out the fee would be charged as per the cost of the room guest is staying in. Late check-out procedures and potential fees are communicated in advance.
Children and Extra Bed Policy:	Additional charges may apply for extra bedding and mattresses. Policies regarding extra beds for children are specified.
Pet Policy:	Pets may be allowed with an associated fee, or they may not be allowed based on the property’s policy. Any restrictions on pet size, breed, or number are clearly communicated.
Age Requirement Policy:	Minimum age requirement for booking is stated. Requirements for guests under a certain age, if any, are explained.
Special Requests Policy:	Guests can make special requests such as dietary needs or accessibility requirements. All special requests are subject to availability and cannot be guaranteed.
Group Reservations Policy:	Groups can make reservations through our platform by selecting the “Group Booking” option or by contacting our dedicated group reservations team. Our team will assist in coordinating multiple room bookings to accommodate the group’s needs We understand that each group may have unique requirements. Our team is available to assist with special requests, such as room configurations, meal arrangements, or event planning.
Internet/Wi-Fi Policy:	Internet/Wi-Fi access is available for guests.
Force Majeure Policy:	In the event of unforeseen circumstances that prevent the fulfillment of a reservation, such as natural disasters, acts of terrorism, or government-imposed travel restrictions, our Force Majeure policy applies. Under such circumstances, guests may be offered alternative accommodation options, rescheduling opportunities, or refunds, subject to the discretion of the hotel and the terms outlined in the booking agreement. We are committed to handling such situations with sensitivity and flexibility, prioritizing the well-being and satisfaction of our guests.
Complaints and Dispute Resolution:	In the event of any complaints, guests are encouraged to fill out the feedback form accessible under “My Booking” on our platform. We value guest feedback and will endeavor to address any concerns promptly and effectively. For disputes or urgent matters, our hotline is available 24/7. Guests can contact us directly to resolve any issues or inquiries they may have, and our dedicated team will provide assistance and support as needed.
Loyalty Program Policy:	Our Loyalty Program offers exclusive benefits such as discount offers and sponsored trips. To enroll in our Loyalty Program, guests must complete a minimum of five bookings anywhere in Pakistan. Terms and conditions apply to the Loyalty Program, and participation is subject to acceptance of these terms.
Guest Reviews and Ratings:	Encourage guests to provide honest feedback and reviews about their stay on the platform. This fosters transparency and helps future guests in making informed decisions. Examine and respond to guest reviews promptly to show commitment in addressing any issues.
Accessibility Policy:	We are committed to ensuring that all guests, including those with disabilities, have a comfortable and enjoyable experience. Our accommodations and facilities are designed to be accessible, with features such as wheelchair ramps, accessible parking spaces, and elevators where necessary.